What is Our Privacy Policy?
Last updated: 12 October, 2025
Nooks Dubai ("we", "our", or "us") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use the Nooks Dubai Cleaning Services mobile application ("App") available on the Google Play Store.
By using our App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
- Full Name
- Email Address
- Phone Number
- Home Address
- Booking details
- Payment information (processed securely via third-party providers)
1.2 Usage Data
- Device type and model
- Operating system version
- IP address
- App usage logs
- Crash reports
1.3 Location Data
With your permission, we may collect location information to enable service delivery at your address.
2. How We Use Your Information
- To provide and maintain our cleaning services
- To process bookings and payments
- To communicate with you regarding your appointments or customer service needs
- To improve user experience and app functionality
- To send promotional offers and updates (with your consent)
- To comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party vendors that help us operate the App (e.g., payment processors, customer support)
- Legal Authorities: When required to comply with legal obligations or protect our rights
- Affiliates/Subcontractors: Who assist in delivering the cleaning services you request
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
5. Security
We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Data Rights
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent to data processing
- Object to certain types of processing
To exercise any of these rights, please contact us at the email below.
7. Children’s Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect data from children.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the App and, where appropriate, notified to you.